The desk services team works to provide safety and security in the community through the presence of staff throughout the day. However, security starts with you. Keeping track of your keys and ID card are important security precautions that take little time but maximize the security for the residential community and individual units.
We are very serious about safety. From electronically monitored access controls to unique lock systems, we make living on campus as safe and secure as possible.
HALL STAFFING
Hall staff includes a variety of full-time and part-time employees to help manage our communities.
- Loan Key Operators are full-time employees that work at our loan key desks weekdays from 8 a.m. to 5 p.m.
- Desk Assistants are student staff who work at loan key desks daily from 8 a.m. to 11:30 p.m. and at non-loan key desks weekdays 8 a.m. to 8 p.m. during standard operations.
- Resident Advisors On Call are student staff who serve on call every night from 8 p.m. to 8 a.m. They are stationed at the desk and in hall offices from 8 p.m. to 12 a.m. daily and complete community walk-throughs throughout this time period during standard operations.
- Security Guards are full-time employees that work at our desks daily from 11:30 p.m. to 6:30 a.m. Security guards also conduct walk-throughs throughout this time period.
COMMUNITY AND ROOM ACCESS
Loan Key Desk Communities
Belk, Martin, and Wilson lobbies remain open 24/7 during standard operations. During the summer and reduced operations, communities will be locked and require card access permission to enter. Residential areas will remain locked 24/7 throughout the year and require card access permission to enter.
Non-Loan Key Desk Communities
Cedar, Elm, Greek Village, Laurel, Oak, Hawthorn, Hickory, Holshouser, Hunt, Levine, Lynch, Maple, Miltimore, Pine, Scott, Wallis, & Witherspoon lobbies remain locked 24/7 throughout the year and require card access permission to enter.
Residents will receive appropriate card access permissions based on their assigned community. Guests to the building are required to be escorted by a community staff member or the resident they are visiting in order to enter all residential areas.
UNC Charlotte ID
The UNC Charlotte ID card is a permanent card for which you are responsible throughout your enrollment at the University. A valid ID card carries with it certain privileges such as use of the library, admittance to various activities and check cashing. Cards are coded with information which allows printing, vending and access to campus dining halls if you have a meal plan. For security reasons, your ID card is for your use only and must not be given to others (except when requested by a University official). Violators of the ID policy jeopardize the security of other residents and are subject to disciplinary and/or legal action. University policy requires students to carry their ID cards at all times and to comply with requests from University officials to present this identification at any time.
If your card is lost or stolen, you may obtain a permanent replacement at the ID Office between the hours of 8:00 AM and 5:00 PM, Monday through Friday. After the ID Office has closed, you should report a lost or stolen ID immediately to the Loan Key desk staff in Belk, Martin, or Wilson Halls. As appropriate, you will be issued a temporary, time-limited ID card and your privileges on your permanent card will be cancelled. The temporary card will be coded to give you the same privileges as you had on your permanent card. You must then go to the ID Office to have a new permanent ID card made the next business day.
Protect your card from physical abuse. Carry it in your wallet; do not use it as a tool for any reason; do not punch holes in the card. Avoid exposure to any type of magnetic source. Do not place your card on stereo equipment or close to magnets. Be aware that some wallets have magnetic closures. Avoid running your ID card through the washing machine or clothes dryer.
Card Access Readers
In the University's ongoing effort to provide residential students with reasonable, but still effective, security measures, residence halls are equipped with card access readers and the exterior doors are locked 24 hours a day. Students are required to use the appropriate card to gain entry to their residence halls.
To enter a building, tap your ID card against the card access reader. If you tapped your card too quickly or too slowly the reader will blink red. Try tapping your card again. Once the reader recognizes your card, the reader will blink green, and the door lock will click open.
If your ID card does not work, contact one of the Loan Key Desks (in Martin, Belk, or Wilson Halls). Tell the staff member that your ID card is not granting access. The staff member will help to identify the issue and issue a loan access card if needed. If your ID card is not working, be sure to have it checked at the ID Office in the Student Union on the next business day.
Prop Alarms
The exterior doors to all residential areas are equipped with prop alarms for added safety. If the door is held open or propped open after a short period of time, the alarm will sound. To silence the alarm, simply close the door. It is the entire community's responsibility to ensure a safe environment. Please do not prop doors open; if you notice a door propped open, close the door to secure it immediately.Residents who choose to disable (without consent from the Department of Housing and Residence Life) and/or damage these alarms place themselves, fellow residents and personal belongings at risk. Such behavior by a resident and/or guest will result in individual and/or organizational disciplinary action.
Auto Locks
Many residential unit doors and bedroom doors are set to auto lock to promote safety and security in individual units. Keeping unit doors permanently unlocked and propping unit doors so they do not close is strongly discouraged.
Deadbolts
Many residential areas are equipped with deadbolt locks for added safety. Residents who choose to engage the deadbolt to prevent the door from closing and latching properly place themselves, their roommates and personal belongings at risk. Such behavior by a resident and/ or guest will result in disciplinary action.
Illegal Room Entry
The use of any device (except the proper University keys/cards) to gain entry into doors within the residence halls is prohibited. Such behavior by a resident and/or guest will result in disciplinary action and/or criminal charges.
Guests Entry
As a resident, you are responsible for the conduct and behavior of your guests and those guests must be escorted at all times. Guests should present a University ID, a driver’s license, or some other government issued photo ID to a staff member if requested. At no time should you loan your ID card or room keys to a guest to use in your absence.
BREAK PERIODS AND REDUCED OPERATIONS
Throughout the year, the University goes into reduced operations around holidays and when classes are not in session. During these periods of time, all residence halls will be locked and require card access to enter. Additionally, the Residence Life team hires staff to serve on call to assist with residential needs and desk services during these times the desk is closed.
- East Village RA On Duty Serves Martin, Hawthorn, Greek Village, and the Grove (Oak, Elm, Maple, and Pine)
- North Village RA On Duty serves Belk, Miltimore, Lynch, Wallis, and Witherspoon
- South Village RA On Call serves Laurel, Levine, Holshouser, Hunt, Scott, and Wilson
Refer to the Safety webpage for more information.