Routine Maintenance Requests
To submit a routine maintenance request, visit the Maintenance Request Portal.
Once you have submitted a request you will receive an automated response confirming receipt of your request. When the work is complete you will also receive an email confirming that the work has been completed. Residents must be in a residence hall on campus to access the Maintenance Request Portal.
The Housing Facilities Office is open weekdays 8:00 am - 5:00 pm (except University Holidays). Maintenance requests are typically completed within two business days. When our staff has visited your room to make the repair, they will typically leave a notice. If you do not see a response to the requested work within two business days, please call the Housing Facilities Office at 704-687-7502 for follow-up.
Requesting service authorizes University officials and/or contractors to enter your unit. Refusing them admittance will result in loss of your priority in the repair schedule and may cause delay in your repair. Housing Facilities staff lock all doors when leaving after a repair is completed. Be sure to carry your keys/cards to avoid being locked out.
After Hours Emergency Maintenance Requests
If you have an immediate concern that you think requires a response after business hours (such as a water leak), please contact the Loan Key Desk or RA on Duty for your area. Staff members are on call 24/7 for immediate concerns. University officials and/or contractors will enter your unit to respond to emergency situations. Please contact the following 24 hour desk to respond staff:
- Belk Hall (Belk, Lynch, Miltimore, Wallis or Witherspoon): 704-687-5576
- Hunt Hall (Holshouser, Hunt, Laurel or Scott): 704-687-5399
- Levine Hall (Sanford or Levine): 704-687-5461
- Martin Hall (Elm, Greek Village, Hawthorn, Martin, Oak or Pine): 704-687-6131
If you need any help registering or connecting your devices, an Apogee support representative is available 24 hours a day to assist you.
- Call Apogee ResNet support at 855-465-6729
- Email firstname.lastname@example.org
- Chat live at https://charlotte.apogee.us
Cable Television Support
To report and troubleshoot any cable television related service issues, an Apogee support representative is available 24 hours a day to assist you:
- Call Apogee support at 855-465-6729
- Email email@example.com
- Chat live at https://mycampusvideo.com/support
Mold and Mildew
Mold and mildew are types of organic growth and are part of the natural environment and can be found virtually everywhere, indoors and outdoors where both moisture and oxygen are present. The cases we typically see in residence halls typically occur in a few locations - the bathrooms (ceilings, walls, shower area), on the HVAC vents, and occasionally on the carpet or bedroom furniture near HVAC vents.
Your health and safety is our top priority and we take this very seriously. Housing and Residence Life staff work closely with staff from the universitys Environmental Health and Safety (EH&S) and Facilities Management (FM) departments to ensure our residence halls are safe and healthy environments for students. You can find steps to follow if you suspect you have mold or mildew in your room/unit, as well as, preventative tips and FAQs here.
The residential areas are sprayed on a regular basis to control pests. Residents can assist in this effort by keeping their rooms clean and putting food away in sealed containers promptly. If you find that you have a problem with pests, submit a maintenance request through the Maintenance Request Portal.
For washer and dryer issues in any community laundry room, submit a service request. For washer and dryer issues in apartment units with private machines, submit a maintenance request through the Maintenance Request Portal.
The Housing Facilities staff manages a preventative maintenance program to provide ongoing customer service. During the academic year, Housing Facilities staff will enter all residential areas to make sure that everything is functioning properly (bathroom fixtures, drawers, cabinets, fans, etc.). Staff will only enter rooms from 9:00 am to 5:00 pm, Monday through Friday for non-emergency repairs and 48 hours notice will be provided. Facilities staff lock all doors when leaving after a repair is completed. Be sure to carry your keys/cards to avoid being locked out.