Each of the residential communities has a front desk or office that is staffed throughout the week to assist you as you navigate living on campus and help with the safety and security in the communities. Desk Services staff includes both professional (Loan Key Operators and Security Guards) and student staff (Desk Assistants and Resident Advisors).
TYPES OF DESKS
Loan Key Desks (LKDs) serve as the main desk for each of our village areas (East, North and South). Loan Key Desks are located in Belk Hall, Martin Hall, and Wilson Hall. Loan Key Desks are open 8:00a to 6:30a daily (except during University closures and reduced operations). In addition to standard desk services, residents can visit the Loan Key Desks in order to receive a loan key or replacement key in order to access their living space. All residential students and guests have access to Loan Key Desk lobbies for assistance but only residential students have access to enter the residential living area.
Non-Loan Key Desks (NLKDs) can be found in our residential communities that do not have a Loan Key Desk. Non-Loan Key Desks are open Monday to Friday 8:00a to 8:00p and 8:00p to 6:30a daily as staffing permits. If the desk is not open, please visit or contact the Village Area Loan Key Desk or Community RA On Call for assistance. Only residential students assigned to live in communities with Non-Loan Key Desks have access to enter the building lobby and residential living area.
The Community RA On Call is available daily from 8:00p to 8:00a and 8:00a to 8:00p on weekends.
To contact any of the desks during operating hours, visit Important Phone Numbers.
TYPES OF SERVICES
Desk staff serve as a resource to community residents and guests. Desk staff are available to help answer questions and provide direction to various campus resources, as well as equipment checkout, locked out, replacement keys, appeals & refunds, and safety & security.
To learn more about other community services, visit Services and Amenities.
FAQs
No; the front desks do not offer access to a printer. However, Belk, Hunt, Martin, and SoVi Dining all feature a University Printer which is managed by REPROS. You can send documents to print from personal devices. Please visit Services and Amenities for more information.
No; desk and hall staff do not manage deliveries of mail, packages, food, groceries, etc. Desk and hall staff are not responsible for any deliveries that are made and left by couriers. Please visit Services and Amenities for more information.
You can stop by the desk during operating hours for assistance on how to get in contact with the Residence Education Coordinator. You can also find contact information for all Residence Life Area Team members under Our Staff.
At the start of the semester, the department hosts move-in days at specific times. For specific guidance, visit Move Guides. However, throughout the semester, desk and hall staff are available to assist if you are completing a room change or you are checking in outside of the standard department days/times. Visit the desk during operating hours for assistance.
At the end of each semester, specific information will be shared with you on how to move out of your community. For specific guidance, visit Move Guides. However, throughout the semester, desk and hall staff are available to assist if you are completing a room change and need to move out of your old room. Visit the desk during operating hours for assistance.
No; desk and hall staff do not provide tours to residents or guests. If you would like to take a tour, please contact the Main Office 704-687-7501 or visit Housing Tours.
As a contracted member of the residential community at Charlotte, you are expected to adhere to various policies and procedures while living on campus. For more information about the policies relating to living on campus, visit Resident Handbook.