Residents may be charged for key operations such as receiving a lockout, borrowing a loan key, or being issued a replacement key. Residents may request a partial key refund when returning a CliqQuartz/Medeco key or may appeal housing facilities billing charges.
STANDARD KEY CHARGES
- Lockout or Loan Key borrowed - $5.00
- Replacement of Lost, Stolen, or Unreturned CliqQuartz/Medeco Key - $115.00
- Replacement of Lost, Stolen, or Unreturned Traditional Key - $30.00
- Replacement of Malfunctioning Key (not caused by the user) - $0.00
PARTIAL REFUNDS
Partial Refunds are only considered for CliqQuartz/Medeco keys. We do accept back all former keys. A decision will be made within 15-business days based on verification if that former key belonged to you, which will allow a 50% refund to be issued and a credit added to your account.
To request a partial refund, follow this process:
- Go to the Loan Key Desk for your community to complete the form
- Complete the form with the necessary information
- Name
- UNCC ID Number
- Residence Hall and Unit number
- MR # that was attached to the bill
- Needed materials
- Former deactivated key that was formerly assigned to you that you are returning for a potential partial refund
APPEALS
Appeals related to housing facilities billing for lock changes, lockouts, or loan key charges must be submitted within thirty (30) days of the posting date on the student’s account. Appeals should be submitted through the HRL Facilities Billing Appeal form. Please review the directions in the appeal in order to select the correct “Type of Damage Appeal” to ensure that your appeal is considered. Please contact the Residence Education Coordinator of your building if you have additional questions.
To view Housing and Residence Life charges on your student account, log in to My UNC Charlotte. You can also contact the Housing Facilities Office at 704-687-7502 for further explanation of a charge.