Hall staff is available to assist with regaining access to your room if you lose your permanent key or if your permanent key is no longer working. Please refer to the information below to learn how to request a replacement key.
WHAT IS A REPLACEMENT KEY?
Replacement keys are for when your original assigned key is either no longer working or is missing and can not be found. The following are our Replacement Key categories: Lost Key, Stolen Key (police report filed), Broken Key (physically damaged), Dead Battery (no visual on key), Deactivated Key, and Unresponsive Key.
If your permanent key has a flashing battery, please visit your community’s loan key desk for a replacement. You should not attempt to change the battery in your key on your own to avoid damage to the key.
NEED A REPLACEMENT?
You can submit a request online using your personal device or by visiting your community’s loan key desk. You will need your device that has access to Duo Security to finalize your request online. If you cannot access a device with Duo Security capability, a paper form will be provided. Once a replacement key has been issued, the transaction cannot be reversed.
Need an extension for a Loan Key before requesting a replacement? Please refer to the “Loan Key Extensions” section on the Locked Out webpage
Found your lost key? If you find your lost key, you can return it for a potential partial refund. Go to the Key Charges, Appeals, & Refunds webpage for more information.
COST OF REPLACEMENT KEYS
Costs for replacement keys can range from $0-$115 depending on the reason for the replacement.
- Replacement of Lost, Stolen, or Unreturned CliqQuartz/Medeco Key - $115.00
- Replacement of Lost, Stolen, or Unreturned Traditional Key - $30.00
- Replacement of Malfunctioning Key (not caused by user) - $0.00