Services and Amenities

Micro-Fridge - with Safe Plug®Technology

MicroFridge unit is a compact refrigerator/freezer with a microwave oven on top that is designed specifically for college students living on campus. Because of its unique electrical power conservation system and Energy Star rating, it has the endorsement of the UNC Charlotte Housing and Residence Life Department.

This is a special appliance that is available to UNC Charlotte students through Standards for Living. Please visit their website to learn more about how students may rent or purchase a MicroFridge unit.

Standards for Living will deliver your unit to your room just prior to your arrival on campus in the fall.

The compact refrigerator/freezer unit features a true zero-degree freezer compartment, and is a very popular as well as practical room accessory. Because it is an Energy Star rated appliance, it has the endorsement of the UNC Charlotte Housing & Residence Life Department.

This is a special appliance that is available to UNC Charlotte students through Standards for Living. Please visit their website to learn more about how students may rent a unit.

Standards for Living will deliver your unit to your room just prior to your arrival on campus in the fall.

Dormify

Dormify is a convenient and simple solution to all of your college bedding/decorating needs. Our goal every year is to ensure parents and students have everything they need for Move-In. We do that by providing easy one-stop shopping with an off-campus company that provides an assortment of residence hall room must-haves, including storage solutions, comforters, pillows, mattress pads and blankets. You can shop Dormify here.

Sheet Size

Most of our mattresses are Twin XL (36" wide by 80" long). When you purchase your sheets, check the packaging to find the length of the fitted sheet. Greek Village has double mattresses (53" wide by 80" long).

Mattress covers are not provided for beds during the regular academic school year. You may consider purchasing your own mattress cover since they can be helpful in preventing stain damage to the mattresses. Staining can result in a damage charge being applied to your student account on check out.

All provided furniture dimensions (including bed frame dimensions) can be found here.

Our cable television provider, Apogee, offers on-campus residents more than 100 channels of digital TV. Residents can also watch their favorite shows and sports on a variety of devices by downloading the Stream2 app (details below). To view the live cable television Channel Guide click here.

Get Connected

In order to connect your television to the cable you will need a coaxial cable. Once you've arrived on campus, follow these steps to get connected:

1. Connect one end of the coaxial cable to the digital cable ready television
2. Connect the other end to the in-room cable TV wall plate
3. Access your television's setup menu
4. Choose Auto Setup/Scan from the menu to search for channels. If prompted, be sure to select a menu item such as CABLE, CATV, STD or AUTO-DETECT.

Stream2 App

IPTV's service Stream2 is available for on-campus residents. With Stream2, you can watch your favorite shows and sports on several of your devices, including your laptop, Smart TV (via RoKu, Amazon Fire TV Stick, Apple TV) and mobile device. You can also save up to 20 hours of recordings with the included DVR feature. 

You can download the Stream2 app from the Apple App or Google Play stores or go directly to www.webplayer.mystream2.com. This service also comes with the Campus Life Channel, a collection of student-and faculty-created content and social media to keep you informed about campus happenings.  

Additional instructions can also be found at https://mycampusvideo.com/support.

Need Help?

If you need any help registering or connecting your devices, an Apogee support representative is available 24 hours a day to assist you. 

• Call Apogee support at 855-465-6729
• Email support@mycampusvideo.com
• Chat live at https://mycampusvideo.com/support

UNC Charlotte TV

UNC Charlotte TV is the University's channel featuring campus updates, athletics news and games, student media, world news, independent documentaries, disc golf and a diverse offering of educational programming. The HD channel is available to all on campus residents on Channel 49.1, with programming schedules available on Zap2It and the television page of the Digital Media Communications website. 

Graphic content runs on the channel to provide students current weather conditions, highlights from social media, and headlines from around campus. In the event of a Niner Alert, the message will be relayed through the television channel to provide students with relevant emergency information.

Emergency Alert System

UNC Charlotte's Niner Network Emergency Alert System is an urgent notification system, by which the University can notify residents of active, major campus/area emergencies. The system is also integrated with the National Emergency Alert in the event it is triggered by government officials or locally by UNC Charlotte Police & Public Safety.

When the University determines there is an active emergency in which the public safety of the campus may be at risk, it will initiate an urgent notification through the Emergency Alert System over the Niner Network TV system.

You will see tests performed at various times to ensure its integrity. In the event of an emergency, important information will display on the television, along with a text to speech conversion of the event.

*NOTE: services could change at any time without notice

UNC Charlotte Dining boasts 20+ dining locations on campus.

Most meal plans have two parts: meal swipes and Declining Balance (DB). Meal swipes are good at SoVi and Crown Commons dining halls. DB can be used at any campus dining venue, including theater and sports concessions and Outtakes convenience stores. Optional Dining Account (ODA) funds can be used at all dining locations.

Visit the UNC Charlotte Dining website for more information on Meal Plans and dining locations.

If you are sick and need a meal delivered, please complete the Sick Meal Form to order a meal for a friend to pick up. Please allow for two hours between submitting this form and pick up.

REPROS offers pay-for-print and copying services across campus on conveniently-located printers and multifunction devices, including Belk, Hunt and Martin Halls. Students can send documents for printing from their smartphone, tablet, laptop or a University workstation. Learn more about printing from a mobile device or printing from a personal computer.

Documents are sent to your personal print queue until you are ready to pick them up from one of our REPROS machines. Look for the REPROS sticker to identify a pay-for-print device.

Your computer must be on the Eduroam network to print to a REPROS device. To print from residence halls, you must be on MyResNet-5G or MyResNet-2G and connect to VPN using Cisco AnyConnect client.

The REPROS Copy Center is located in the Prospector building and offers copy, faxing and scanning as well as more extensive print production services.

We understand the demands of daily college life and that having reliable, consistent internet access is crucial. Our internet service provides 100 Mbps download speed and 50 Mbps upload speed. In addition to traditional wired internet connections, every room in each of our residential buildings are completely wireless. Students provide their own computers.

Wireless routers are not needed to connect to the wireless internet. Using a personal wireless router will not help with Internet speed and will interfere with building wireless signals. Personal routers are not allowed.

NOTE: Apple has released iOS 14, the next version of its mobile operating system. iOS 14 includes a new feature called Private Addresses that is turned on by default. Android 10 devices have a similar feature that is also turned on by default. You will need to turn off Private Addresses on your iOS 14, watchOS 7, and Android 10 devices to ensure you can continue to connect to MyResNet using the same method as you have with earlier operating system versions. Please visit: charlotte.apogee.us portal for step by step instructions. Subsequent upgrades to iOS 14 and above may require you to turn private addressing off again post upgrade.

Get Connected

Account Creation

1. Visit https://charlotte.apogee.us.
2. Click “Sign in” using your Charlotte University .edu credentials and create account.
3. From the popup alert, copy your personalized Wi-Fi passkey.
4. Choose “MyResNet-5G” from your list of available Wi-Fi networks and enter or paste your passkey.
   1. Note: You can log back into the portal and change your password at any time. Click on “show wi-fi password” under Add Device Tab.

NOTE: If your device does not have any connectivity, when connecting for the first time go to your wireless settings and connect to “MyResNet Start Here”. This will automatically take you to the online portal charlotte.apogee.us where you can sign in with your University Credentials.

Connect to the Network

1. Navigate to the wireless settings on each device.
2. Connect to MyResNet-5G (you can connect to MyResNet2G if your device is not 5G compatible).
3. Enter your Wi-Fi passkey when prompted to connect.
4. Enable the “auto-join” feature.
5. If you connected originally via the “MyResNet Start Here” network, go to your Wi-Fi settings and choose to forget the “MyResNet Start Here” network..

Helpful Tips

1. MyResNet-5G: Connect to MyResnet-5G for the fastest WiFi connection. This should be your default setting.
2. Laptop Drivers: Outdated drivers, specifically many Intel drivers, could be impacting your connection or speed. Update your driver to ensure optimal performance.
3. Wired: If you choose to use wired you must register your device with the Ethernet MAC address.
4. Wireless Printers: Wireless printers cause wireless interference. Apogee recommends wireless printers be added to your additional device list by MAC address in your portal or connected directly via USB printer cable. Once completed, be sure to turn off any wireless signal/radio broadcasting from your printer.

Residents are allowed to register up to 10 devices. If you're planning to use the wired internet, you will need a RJ-45 Ethernet cable to connect to the wall jack. 

Internet Support

If you need any help registering or connecting your devices, an Apogee support representative is available 24 hours a day to assist you.

• Call Apogee ResNet support at 855-465-6729
• Email support@apogee.us
• Chat live at https://charlotte.apogee.us

Internet Security

In order to provide a stable and secure network environment for all of our customers, please note that we do not allow the operation of servers, web hosting or other services on our network nor do we allow commercial transactions (i.e. running a business) to be conducted over our networks.

Details on these policies can be found online:

• UNC Charlotte Policy 302 on the World Wide Web
• UNC Charlotte Policy 303 on Network Security
• UNC Charlotte Policy 307 on the Responsible Use of Computing Services

Each residence hall has washers and dryers available for resident use at no additional cost. 

The Energy Star® rated, high-efficiency machines installed on campus clean effectively, help save time, and are gentle on both your clothes and the environment! High-efficiency, front-loading machines hold more clothes and use less water than conventional laundry equipment saving you time and energy. For best results, use only 2 tbsp of concentrated HE detergent; it’s specially formulated for high-efficiency machines.

Do you have a stubborn stain?  Need a refresher or a complete laundry education? Check out The Campus Clothes Line®, an interactive resource for all things laundry including laundry instructions and advice, stain tips, videos, prizes and more!www.campusclothesline.com

LaundryView shows you an online 3D view of your laundry room and lets you check the status of machines without setting foot outside of your room. With LaundryView® Text Alerts you can request that each machine send you a text message when your cycle is complete. LaundryView Mobile puts the laundry room in the palm of your hand!  Use your smartphone to scan the dedicated QR code posted in your laundry room or visit m.laundryview.com/uncc from your phone’s web browser. With LaundryView, doing laundry is easier than ever!

If a machine in any community laundry room (excluding apartment units with private machines) isn’t working properly, you can report a service problem through this website. This, in conjunction with precise auto-dispatch technology, provides a direct link to your campus service technician so the problem can be addressed quickly. If a machine in apartment units with private machines isn't working properly, submit an online maintenance request through our Maintenance Request Portal.

Through participation in the Lighten the Load environmental initiative, the laundry rooms on campus are carbon neutral!  The Lighten the Load initiative is designed to raise environmental awareness and offsets 100% of the carbon emissions from the laundry rooms on campus. Over 84 million pounds of CO2 emissions from participating campuses across the country have been offset through investments in methane-destruction projects provided by Carbonfund.org. (All offset projects meet ACUPCC standards.) So every time you use the campus laundry facilities you can feel good about being clean today and green tomorrow.

Residents will be notified via their UNC Charlotte email account that they have letter mail ready for pickup. All residents' letter mail will be available for pick up via Smartlocker or at the 3rd mail clerk window located closest to the wall facing Mail & Package Services in Prospector.

Identification will be required for pickup. Residents will have 48 hours to pick up their letter mail before it moves to a holding status. Holding status will last for only 15 days per USPS policy before it is returned to the sender. 

Outgoing mail should be dropped off at Mail and Package Services in Prospector.

Note: In-hall mailboxes are no longer in service. 

Residents may retrieve their packages from the Smart Lockers or Package Pick-Up Window with their 49er ID card or their unique collection pin any time Prospector is open. 

Smart Lockers 

To take advantage of this service, be sure to retrieve your packages within 24 hours of email receipt. Packages stored within the lockers will expire after 24 hours and be relocated to the mailroom in order to make room for the next delivery.

Step 1: You’ll receive an email informing you that your package has arrived. Bring the following with you to pick up your package:

• Your package location indicated in your package pickup email notification
• Your collection pin provided in the email
• Your 49er Card

Step 2: Visit the Smart Locker bank in Lower Prospector at Mail and Package Services

• Locate the kiosk indicated in your package notification email.
• Tap your 49er Card at the kiosk. If you forgot your 49er Card, enter your collection pin.
• The locker door will open for you to collect your package.

Package Pickup Window

Not all packages will be placed in Smart Lockers for pickup, so be sure to check your email to determine if your package has been placed in a locker or in the mailroom. 

Students must go to the Package Pickup Window when the lockers are at capacity or for packages that require a signature, require refrigeration or are too large for the locker. Hours of operation can be found here.

Need to send a letter or package to campus? The address format for all of our buildings is:

Resident Name
Residence Hall Name, Room Number
9201 University City Boulevard
Charlotte, NC 28223

When ordering, if there are only 3 lines for the address, include your residence hall and OMIT the 9201 University City Boulevard

Resident Name
Residence Hall Name, Room Number
Charlotte, NC 28223

An Important Note About UNC Charlotte Official Communications

Almost all of the University and Housing communication with students is electronic.

One of the main avenues for sharing information with residents is the housing website you are currently visiting. Residents should check the website's homepage regularly for information and updates related to policies, important dates, major processes (room selection, closing, health and safety inspections, etc.), and events.

Additionally, Housing communicates with residents via their official UNC Charlotte email (**@uncc.edu). Residents are responsible for checking their UNC Charlotte email frequently.

Students wishing to protect their belongings from the possibility of loss should obtain appropriate insurance coverage. Some residents may be covered under their parents' existing homeowner's or renter's policy. Check with your personal insurance company for more information.

All of our residential areas offer snack and drink vending machines. There are no change machines. Students can use money deposited on their 49er Card in the vending machines.

VENDING LOCATIONS

• Belk Hall - Third Floor (adjacent to main office)
• Elm Hall - (use Oak or Maple machines)
• Greek Village - (near mail box kiosk)
• Hawthorn Hall - Basement Level (near the Kitchen)
• Holshouser Hall - First Floor (behind elevators)
• Hunt Hall - First Floor (to the left of first floor suite doors)
• Laurel Hall- First Floor (near the Gaming Area)
• Levine Hall- First Floor (in lobby near community kitchen)
• Lynch Hall - First Floor (down hall past main office)
• Maple Hall - First Floor (adjacent to laundry facility)
• Martin Hall - First Floor (off main lobby)
• Miltimore Hall - First Floor (off main lobby)
• Oak Hall - First Floor (lobby area)
• Pine Hall - (use Oak or Maple machines)
• Scott Hall - Basement Level (near the Laundry Room)
• Wallis Hall - First, Second, and Third Floors
• Wilson Hall - First Floor (in community kitchen)
• Witherspoon Hall - First Floor (near Room 115)