Recruitment Timeline
- Application Opens: Feb. 26, 2024
- Deadline: Mar. 17, 2024 at 11:59 p.m.
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Position Overview
The main responsibilities of the Desk Assistant involve providing services to residential students in their assigned community. Residence hall offices are open during peak hours of the academic year based on the needs of the community. Desk Assistants are expected to work throughout the day, some weekends, and limited holidays. Specific responsibilities and expectations are listed below in the General Duties section.
Benefits Package
- $11.25/hour
Job Requirements
- Must be enrolled as a student at the University of North Carolina at Charlotte.
- Must maintain a cumulative GPA of 2.0 or higher while employed.
General Duties
Customer Service
- Problem Solving - Gathering facts from residents and making informed decisions on how to move forward to solve resident concern.
- Crisis Assessment/Management - Ability to identify crisis and make necessary referrals or contacts.
- Adaptability - Being able to move through the various responsibilities associated with the Desk Assistant position.
- Attitude - Maintains an appropriate attitude when working at their assigned desk.
- Accuracy of Detail - the accuracy to which staff member is able to deliver communication to residents, colleagues and supervisors.
- Timeliness - does the staff member prioritize resident needs appropriately and meet expectations in a timely manner.
- Communication - communicates appropriately to residents, colleagues and other HRL staff members in an effective manner.
Administrative
- Organization - consistently keeps materials and information so that it is easily accessible to residents, colleagues and other HRL staff members.
- Accuracy of Detail - staff member maintains accurate and detailed records of interactions and other work related tasks (Logs/Forms/etc).
- Initiative - staff member takes action to complete tasks and identifies what else can be done without specific direction.
- Timeliness - completes tasks and submits necessary documents in a timely fashion; meets deadlines associated with DA position (WTE/Equipment Logs/Key Audits).
- Teamwork - Works collaboratively with other HRL staff (REC/RA/Housekeeping).
- Confidentiality - adheres to a guidelines set forth by Federal Law or University and Departmental Policy.
- Access & Security - ensures that the residence hall and work space within it are only accessed by individuals authorized to do so.
- Key Management - works to ensure keys are issued and collected as dictated by HRL Policy (Express Checkout Box).
- Communication - staff member communicates appropriately with colleagues and supervisor (shift changes/etc).
Professionalism
- Confidentiality - ensures that information is being shared appropriately with discretion.
- Communication - staff member recognizes the audience with whom they are communicating (resident/colleague/HRL Staff) and delivers messages appropriately tailored to their audience.
- Timeliness - staff member arrives to work and completes shifts as scheduled.
- Responsibility - staff member is accountable for actions associated with the DA position .
- Attitude - maintains an appropriate perspective and approach to tasks and relationships associated with the DA position.