Desk Services
Each of the residential communities has a front desk or office that is staffed throughout the week to assist as you navigate living on campus and help with the safety and security in the communities. Desk Services staff includes both professional (Loan Key Operators and Security Guards) and student staff (Desk Assistants and Resident Advisors).
Loan Key Desks (LKDs) serve as the main desk for each of our village areas (East, North and South). Loan Key Desks are located in Belk Hall, Martin Hall, and Wilson Hall and are open 8:00a to 6:30a daily (except during University closures and reduced operations). In addition to standard desk services, residents can visit the Loan Key Desks in order to receive a loan key or replacement key in order to access their living space. All residential students and guests have access to Loan Key Desk lobbies for assistance but only residential students have access to enter the residential living area.
Non-Loan Key Desks (NLKDs) can be found in our residential communities that do not have a Loan Key Desk and are open Monday to Friday 8:00a to 8:00p and 8:00p to 6:30a daily as staffing permits. If the desk is not open, please visit or contact the Village Area Loan Key Desk or Community RA On Call for assistance. Only residential students assigned to live in communities with Non-Loan Key Desks have access to enter the building lobby and residential living area.
The Community RA On Call is available daily from 8:00p to 8:00a and 8:00a to 8:00p on weekends. During reduced operations, please follow the posted signage to request assistance.
To contact any of the desks during operating hours, visit Important Phone Numbers.
Desk staff serve as a resource to community residents and guests. Desk staff are available to help answer questions and provide direction to various campus resources, as well as equipment checkout, locked out assistance, replacement keys, appeals & refunds, and safety & security.
To learn more about other community services, visit Services and Amenities.
Locked Out
If you locked your permanent key in your unit, you can contact your community’s RA On Call between the hours of 8 p.m.-8 a.m. or visit the community front desk when a staff member is present to have the hall staff key you into your residential space.
- To receive a loan key, please visit your assigned Loan Key Desk which is open 7 days a week with a limited closure from 6:30-8 a.m. each day. During this closure please utilize the RA On Call at the LKD community. Staff will be present to issue a loan key to re-enter your space. You may request a loan key at any time.
- Your deadline for returning your issued loan key is 24-hours after receiving the loan key. If a staff member is not currently present at the desk, please wait until they are back to return your loan key. If you are returning a loan key between 6:30 a.m. and 8:00 a.m. please contact the RA on call or leave the key in the designated deposit box at the desk.
In order to utilize key services at the desk, residents must agree to the Key Transaction Agreement. Step-by-step instructions can be found at all community desks.
Once you have signed the agreement, you will be able to checkout a loan key from your community’s loan key desk or receive a lockout by staff in your assigned community.
Each loan key check out or lockout request is $5. These charges will be billed to your student account to be paid at a later date.
If an extension is needed for a loan key, please go to the community Loan Key Desk and speak to a staff member. Extensions are typically only granted for 72-hours. It is expected that you are able to retrieve your permanent key back within 72-hours. Please be prepared to provide the following information:
- Original key codes printed on the permanent key
- Current photo of your permanent key
- Estimate of amount of time an extension is needed
- Mailing tracking number and anticipated arrival date
Replacement Keys
If your permanent key has a flashing battery, please visit your community’s loan key desk for a replacement. You should not attempt to change the battery in your key on your own to avoid damage to the key.
In order to utilize key services at the desk, residents must agree to the Key Transaction Agreement. Step-by-step instructions can be found at all community desks.
Costs for replacement keys can range from $0-$115 depending on the reason for the replacement.
- Replacement of Lost, Stolen, or Unreturned CliqQuartz/Medeco Key - $115.00
- Replacement of Lost, Stolen, or Unreturned Traditional Key - $30.00
- Replacement of Malfunctioning Key (not caused by user) - $0.00
If you find your lost key, you can return it for a potential partial refund. Review the information in Key Charges, Refunds & Appeals section.
Key Charges, Refunds, & Appeals
- Lockout or Loan Key borrowed - $5.00
- Replacement of Lost, Stolen, or Unreturned CliqQuartz/Medeco Key - $115.00
- Replacement of Lost, Stolen, or Unreturned Traditional Key - $30.00
- Replacement of Malfunctioning Key (not caused by the user) - $0.00
Partial Refunds are only considered for CliqQuartz/Medeco keys. We do accept back all former keys. A decision will be made within 15-business days based on verification if that former key belonged to you, which will allow a 50% refund to be issued and a credit added to your account. To request a partial refund, please visit your Village Area Loan Key Desk to complete the request form. You will need to turn in your former deactivated key and provide the Internal Reference number for the charge.
Appeals related to housing facilities billing for lock changes, lockouts, or loan key charges must be submitted within thirty (30) days of the posting date on the student’s account. Appeals should be submitted through the HRL Facilities Billing Appeal form. Please review the directions in the appeal in order to select the correct “Type of Damage Appeal” to ensure that your appeal is considered. Please contact the Residence Education Coordinator of your building if you have additional questions.
To view Housing and Residence Life charges on your student account, log in to My UNC Charlotte. You can also contact the Housing Facilities Office at 704-687-7502 for further explanation of a charge.
Available items vary by community, but common equipment includes:
- Recreation gear and games (i.e. card games, board games, video game consoles/controllers/games, sports equipment, equipment for hall amenities, etc.)
- Cooking tools (i.e. pots, pans, baking trays, reusable utensils, etc.)
- Room maintenance (i.e. vacuum, broom, screwdrivers, rubber mallets, etc.)
Equipment is available to all residents of each community to check out at that community’s front desk for free. You must present your student ID to check out equipment. Equipment check outs are available on a first come, first served basis.
All equipment checked out must be returned to the front desk within 2-hours or before midnight, whichever is sooner. If equipment is not returned or returned in worse condition than how it was lended, this may result in student accountability.
Some equipment that residence halls do not provide include:
- Single-use items such as paper, garbage bags, and disposable gloves
- First aid supplies such as band-aids and gauze
- Craft, office, and school supplies
- Community printers except at Belk Hall, Hunt Hall, and Martin Hall.
For more information, contact your community’s front desk or ask a Housing staff member!
No; the front desks do not offer access to a printer. However, Belk, Hunt, Martin, and SoVi Dining all feature a University Printer which is managed by REPROS. You can send documents to print from personal devices. Please visit Services and Amenities for more information.
No; desk and hall staff do not manage deliveries of mail, packages, food, groceries, etc. Desk and hall staff are not responsible for any deliveries that are made and left by couriers. Please visit Services and Amenities for more information.
You can stop by the desk during operating hours for assistance on how to get in contact with the Residence Education Coordinator. You can also find contact information for all Residence Life Area Team members under Our Staff.
At the start of the semester, the department hosts move-in days at specific times. For specific guidance, visit Move Guides. However, throughout the semester, desk and hall staff are available to assist if you are completing a room change or you are checking in outside of the standard department days/times. Visit the desk during operating hours for assistance.
At the end of each semester, specific information will be shared with you on how to move out of your community. For specific guidance, visit Move Guides. However, throughout the semester, desk and hall staff are available to assist if you are completing a room change and need to move out of your old room. Visit the desk during operating hours for assistance.
No; desk and hall staff do not provide tours to residents or guests. If you would like to take a tour, please contact the Main Office 704-687-7501 or visit Housing Tours.
As a contracted member of the residential community at Charlotte, you are expected to adhere to various policies and procedures while living on campus. For more information about the policies relating to living on campus, visit Resident Handbook.